dumawin Platform Privacy Notice
This page describes what we collect when you use dumawin and how we keep that data protected. We at dumawin take your privacy seriously. Our platform operates across supported jurisdictions, and we comply with applicable data-protection laws in each region where we offer our services.
When you open an account on dumawin, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or play our live-dealer tables and sportsbook markets, we collect information necessary to verify your identity, process your transactions, and deliver a secure gaming environment. This notice explains our practices in plain language.
We believe transparency builds trust. If you have questions about how we handle your data, our support team is available to help clarify our policy.
What We Collect on dumawin
We collect personal information in several ways. When you register an account, we ask for your name, email address, phone number, and date of birth. We also collect your residential address and national identity number to comply with know-your-customer (KYC) requirements in your jurisdiction.
When you deposit or withdraw funds, we record the payment method, amount, and timestamp. If you use DANA, e-wallet, mobile banking, local payment, or a bank account (online payment, e-wallet, mobile banking, local payment), we receive transaction confirmations from those payment processors. We do not store your full payment credentials; instead, we store a reference token that allows us to process future transactions securely.
Our platform logs your gameplay activity—which games you play, your session duration, and your account balance at key moments. We also collect your IP address, device type, and browser information to detect fraud and ensure account security.
We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and measure how you interact with our site. You can control cookie settings in your browser; however, some features of dumawin may not work if you disable all cookies.
How We Use Your Data
We use your personal information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.
We analyze gameplay patterns to detect problem gambling signals and to prevent fraud. We also use your data to send you account notifications, payment confirmations, and service updates. We do not sell your personal information to third parties for marketing purposes.
Our customer support team may access your account history to resolve disputes or investigate complaints. We retain your data for as long as your account is active, plus a retention period required by law (typically 5–7 years for financial records).
Third-Party Processors and Your Rights
We work with payment processors, identity-verification vendors, and cloud-hosting providers to deliver dumawin's services. These partners process your data only on our instruction and are bound by confidentiality agreements. We do not authorize them to use your data for their own purposes.
You have the right to request access to your personal data, correct inaccuracies, and request deletion (subject to legal retention obligations). To exercise these rights, contact our support team. We will respond to your request within 30 days.
Our services are available only where local law permits. If you are located in a jurisdiction where online gaming is prohibited, we do not offer access to dumawin. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.
Cookies, Contact, and Policy Updates
We use cookies to store your session token, remember your language preference, and track which games you view. Analytics cookies help us understand how users navigate dumawin so we can improve our platform. You can delete cookies at any time; however, you will need to log in again.
If you have questions about this privacy notice or wish to report a data breach, contact our support team. We monitor all inquiries and will investigate any concerns promptly. Our team operates across major cities including Jakarta, Surabaya, and Bandung, and we aim to respond to all requests within one business day.
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on dumawin. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.